Dear Mr. Kong,
Thank you for your valuable feedback. We're glad to hear you’re satisfied with our products.
We sincerely apologize for the lack of follow-up on your previous inquiries. This is certainly not the level of service we strive to provide, and we truly appreciate you bringing it to our attention.
To assist you as quickly as possible, could you please let us know your order number for our better checking? We will look into the matter right away and ensure your concerns are properly addressed.
We’re committed to improving our customer service and will make sure your next experience is much smoother.
Thank you for your patience and understanding.
COH Cigar Team