Sent email enquiries and got no follow up actions or replies. Unrespectful.
Dear Mr, Wang,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration caused by the lack of response to your enquiry. We understand how disappointing this must have felt, and we regret that we did not meet your expectations.
After reviewing your account, we found that your previous order #CHK2016928 was placed on 15 May. At that time, the promotion for the Padron Serie 1964 Imperial Maduro $10 redemption offer had not yet been launched on our website, so unfortunately it was not available when your order was made.
That said, we value your support and would be happy to extend this offer to you. If you are still interested in the Padron Serie 1964 Imperial Maduro, we can arrange the promotional redemption for you and include it with your next order shipment.
We also sincerely apologize for our delayed communication regarding your enquiry. Your feedback is important to us, and we will work to improve our response times and customer service moving forward.
Please feel free to contact us directly, and we will be glad to assist with arranging the offer for you.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
COH Cigar Team
Great little smoke, creamy and changes in flavor. Always a fun time to get complexity out of a small cigar. Really enjoyable.
Consistent floral notes all the way through, nuts, bread, citrus flavors develops nicely. Creamy smoke, spicy notes also but mine was young.
Good smoking cigar, not much flavor. Serviceable cigar
