Dear Villa,
Thank you for your message and for letting us know about this issue. We’re very sorry to hear that the product was delivered to you unpacked. To better understand and resolve this matter, could you kindly let us know what exactly happened with the unpacked product?
If possible, we would also appreciate it if you could provide a photo of the item as you received it. This will help us review the situation more thoroughly and take the appropriate action for you.
We truly value your feedback and will do our best to resolve this promptly.
Kind regards,
COH Cigar Team