Hi Daniele,
We’re really sorry to hear about your experience with the Toscanello Blue Anice cigars. That’s definitely not the quality we want our customers to receive.
May we kindly ask you to share some photos of the damaged cigars with us? This will help us keep a proper record and investigate the issue with our supplier. Once we’ve confirmed the situation, we’ll be happy to arrange a suitable solution for you as a remedy.
Thank you for bringing this to our attention — we truly appreciate your understanding.
Warm regards,
COH Cigar Team