Refund Policy

Resolution Process
 
Please ensure that you provide your full and correct address, as CoH will not be responsible for non-deliveries due to inaccuracies provided by the customer.
 
Refund or reship:
 
 
    		• Delivery is guaranteed. In the event of non-arrival of your order, we will re-ship or refund your order at our discretion. A package is considered lost if it does not arrive in 28 working days, nor has a tracking scan within 14 working days of the complaint.
     
    		• For items that have been damaged in transit, we must be informed at the time that the goods are received. Pictures of the damaged cigars must be included. Damaged items will be returned to us, at our cost, and we will reship or refund your order at our discretion. Should you need to return any box, please contact us by email at info@cohcigars.com for an RMA number and return instructions.
        We will not accept any claims for compensation after 90 days. Under no circumstances will we compensate customers for tariffs/duties paid.
     
    Not covered under our Refund or Reship policy:
     
     
    		• If the delivery address provided in the order is found to be incomplete or incorrect, there will be no refund or reship offered.
     
    		• If a package fails to clear customs due to your refusal to pay the appropriate excise duties and taxes, there will be no refund or reship offered. If the goods are returned to us for such reason, a $50 restocking fee will apply. If it is a common occurrence, your account with us will be terminated..
     
    		• If you opt for an untracked shipment method, there will be no refund or reship offered.
     
    		• We do not accept returns based on flavor profile and taste. As cigars are a product made from naturally grown leaf, there is always the possibility of variance in taste.
     
    		• If you opt for a sealed box and are dissatisfied with the condition, we will not be liable for the return cost of the box, as we were not given the opportunity to inspect it prior to shipping.