After opening the box and checking the cigars, cover the box and stick a special anti-counterfeiting sticker of your COH to seal the box to prevent someone from opening the humidor on the way of the cigar. This will improve your business environment.
Thank you very much for your valuable suggestion.
We truly appreciate your thoughtful feedback regarding sealing the box with a COH anti-counterfeiting sticker after inspection. It’s an excellent idea to enhance product security and improve the customer experience.
We will definitely take this into consideration as we continue to improve our packaging process and business practices.
Thank you again for your support and trust in COH Cigars.
COH Cigars Team
No one has followed up on my requests or any questions regarding the order.
Dear Mr. Kong,
Thank you for your valuable feedback. We're glad to hear you’re satisfied with our products.
We sincerely apologize for the lack of follow-up on your previous inquiries. This is certainly not the level of service we strive to provide, and we truly appreciate you bringing it to our attention.
To assist you as quickly as possible, could you please let us know your order number for our better checking? We will look into the matter right away and ensure your concerns are properly addressed.
We’re committed to improving our customer service and will make sure your next experience is much smoother.
Thank you for your patience and understanding.
COH Cigar Team
